IT Incident reporting

Report all Technology issues via an email to IT helpdesk
For urgent request, send the email then call I.T.
This helps I.T. to keep track of issues or requests for assistance pending for the day
If you are facing an issue with your laptop itself, please call on IT Help Desk for assistance. Your call will be logged and an I.T. member will contact to assist you, in the sequence of other requests registered and priority based on nature of issue, as they could be attending to other requests for assistance
All requests for Print Quota MUST be logged with an approval, as a standard Diyafah process; in our pursuit towards Sustainable Goals.

I.T. has made accessing Office 365 easier. And we intend to slowly integrate as many services as possible, so you do not have to remember many passwords (Of course this has limitations with third party applications).
Once you login to your laptop, navigate to the www.portal.office.com and it will take you right in, without prompting for a password.
DO NOT CHANGE YOUR PASSWORD FROM O365 PORTAL. If there is a need to change your password, please do it while you are in the school, by clicking on Ctrl+Alt+Del keys simultaneously. Then change the password. This will change your laptop password and the same password will auto-update to your emails. Else, contact I.T. for a password reset.

All students are expected to enrol to Diyafah BYOD program by filling the BYOD form online and accepting the Terms and Conditions for use within School.
The student device will be registered for use within the school with necessary web-filter applied to keep students safe online.
Always ensure you are connected to "Diyafah" network.
To avoid any connectivity issues, PLEASE ensure you shutdown your laptop at the end of your day, OR restart your laptop first thing in the morning to ensure the laptop picks the relevant details by connecting to the school network.
If you have been working at home on your home-internet and the laptop was not shutdown, the device continues to hold the home-internet settings and will not connect to the school network.

All Diyafah staff are provided with a Laptop, which is installed with applications as necessary for the role and responsibilities.
School provided devices are connected via Schools monitored networks and firewall policies apply to all access.
To avoid any connectivity issues, PLEASE ensure you shutdown your laptop at the end of your day, OR restart your laptop first thing in the morning to ensure the laptop picks the relevant details by connecting to the school network.
If you have been working at home on your home-internet and the laptop was not shutdown, the device continues to hold the home-internet settings and will not connect to the school network.

4) PROCUREMENT OR RENEWAL OF SUBSCRIPTIONS / SERVICES (SOFTWARE / HARDWARE)

All services whether software or hardware must be budgeted.
As per Diyafah policy, quotations are requested from 3 suppliers/vendors.
Only registered suppliers or vendors are used for supplies, services and resources.
Prepare a requisition for the necessary services, at least 2 months in advance considering the coordination with supplier whether in-country or international. Requisitions for Academic services must be approved by School Manager and signed off by the Principal, to ensure only necessary services get bought or renewed.
Services for non-Academic areas must be approved by the Director and signed off by Line-Managers.
All approved and signed requisitions must be sent to helpdesk and the original handed over to I.T. to action the purchase or renewal process
Academic members who own a service must remain present to ensure the necessary options and services are selected and procured or renewed. This ensures any recent changes in the product are correctly identified by Academic staff and the appropriate product/s is/are selected for renewal or delivery.